Shopping at Woolarium

Buying from Us

At Woolarium, you can purchase yarns, buttons, knitting needles, patterns and knitting accessories. We source all our products from select Australian and international suppliers so that the highest quality materials are available to support your projects. All our products are available for purchase in Australian Dollars ($AUD).

 

Delivery

We send all Australian orders over $50 for FREE by Australia Post standard parcel post. 

If we receive your order by 4.00pm AEST on a business day we will send your order that same day. Australia Post advises that their standard delivery is 5 days. However, orders are often received the next business day or two after we have posted it (and sometimes a little longer in regional locations). 

Australia Post can occasionally experience delays for a range of reasons, so we suggest you allow up to 7 business days before you become too concerned. You can track the progress of your order through Australia Post. Once your order is processed, you will receive an email containing a link, tracking your order via Australia Post's website. 

If your order has still not arrived after this time, please contact us. If your parcel has been lost and cannot be tracked after 10 business days we will then replace it immediately.

 

Returns

We understand that choosing yarn and colours on the internet can be challenging. We want to ensure that you choose the right product, and are satisfied when you receive it. This is why we offer a 30-day Return Guarantee.

You can return items that you have purchased within 30 days of ordering for an exchange of goods or store credit.

The return postage is your responsibility. Goods should be in their original packaging (where applicable), complete with tags and labels. Note that Return packages sent to Woolarium that are lost in transit are the customer’s responsibility. Once we have received the goods we will contact you and arrange the exchange or store credit. We will pay to have the new goods posted back out to you.

 

To return your product, you should: 

Contact us via our online form, and 

Mail your product to: 265 High Street Northcote, Victoria 3070.

You will be responsible for paying for your own shipping costs for returning your item.

If you are returning goods that are faulty or defective please contact us. We will arrange for a postage pack to be sent to you, or refund you the return postage.

Competition and Consumer Act 2010
The Competition and Consumer Act, 2010 sets out minimum standards for goods sold by The Woolarium Pty Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. The Competition and Consumer Act 2010 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Competition and Consumer Act 2010.

 

Photography

The yarn photography on this website have been provided to give you a visual representation of the colour and texture options available through our store. However, due to variations in individual user’s monitor settings, calibrations, colour printing settings, and lighting sources, we cannot guarantee that purchased yarns will be an exact match to the colours represented on this site. If you would like assistance with colour matching please call, or email us to discuss any questions or concerns that you may have.

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us online or mailing us at:
Woolarium
265 High Street Northcote Victoria AU 3070

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer or by mail at:

Woolarium Re: Privacy Compliance Officer

265 High Street Northcote Victoria AU 3070